Customer Services and Digital Officer

Job Title: Customer Services and Digital Officer

Location: Hybrid (BCP/DC) We will provide all the equipment you need to work either from home or in one of our offices, good internet is essential. Travel across BCP and DC is required for meetings and training.

Salary: £13.90 per hour

Contract Type:

Hours: 37 hours per week

Working Hours: Hours to be made up between 09:00 -18:30, happy to consider flexible working within these core hours but you will need to cover the occasional evening.

The LiveWell Dorset mission: To protect and improve the health and wellbeing of the population of Dorset. To reduce health inequalities, increase healthy life expectancy and contribute to the efficient and sustainable use of local health care resources.

The service has attracted national attention as a novel and innovative approach to helping people change their behaviours and live healthier lives. Support is delivered at scale and is designed to meet the needs of those people and communities who will benefit most. We support individuals to become more active, drink less, stop smoking and maintain a healthy weight and system partners to embrace their role in preventing ill-health

What you will be doing:

As a digital customer service officer, you will respond to, online, telephone and live webchat as a member of our friendly advisor team.

As the first point of contact for our service you will be creating a digital record when someone new joins the service, asking them about their health and lifestyle, and supporting them to take steps towards leading a happier, healthier life.

The Advisor role isn't simply about collecting or providing information the team use a range of skills to engage, assess and empower individuals to make changes that can make a significant and lasting difference to people's lives. You will very much be using the latest behaviour change science to guide your interactions with our clients, offering expert evidence-based advice.

About you:

• You are a confident communicator who knows how to make people feel comfortable and safe.
• You are passionate about health and wellbeing and understand why making good decisions now can help people have longer healthier lives.
• Customer service is your thing; you want to make sure everyone who connects with us has a great experience.
• You love to problem solve and can think on your feet.
• You enjoy working as a team but are happy to also get your head down and work independently
• You notice the details and will do your very best to make sure you capture all the information needed accurately and support others to do the same.
• Full training will be provided but it would be great if you have some experience with digital record keeping, CRM's or in a contact centre.

Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.